Terms & Conditions

Acceptance of the Terms

By accessing or using the Postcode Lottery Casino platform, you agree to be bound by these Terms & Conditions. If you do not accept these terms, please refrain from using the site. We may modify these terms as needed, and your continual use of the site following such changes will signify your acceptance of the updated terms.

Eligibility Requirements

To participate in activities on Postcode Lottery Casino, you must meet specific eligibility requirements, including:

Minimum Age Requirements: Users must be at least 18 years old to participate. We enforce strict age verification procedures to ensure compliance.
Geographic Restrictions: Participation is limited to residents of Great Britain. Users from Northern Ireland, non-UK citizens, and individuals from jurisdictions that restrict or prohibit such activities may not register or participate.

Account Registration Rules

Creating an account is necessary to engage with our services. During registration, you will be required to provide accurate personal information, including your name, date of birth, address, and an eligible UK postcode.

One-Account-Per-User Policies: Only one account is permitted per individual. Duplicate registrations or accounts using shared devices for fraudulent purposes are strictly prohibited.

Identity Verification and KYC

To maintain the integrity of our platform, all users must undergo Know Your Customer (KYC) verification. This process requires:

Proof of Identity: Valid photo identification such as a passport or driving licence.
Proof of Address: Recent documents, like utility bills or bank statements, confirming your residential address.

Account activation and participation in services depend on the successful completion of the KYC process.

Account Accuracy Obligations

You are responsible for maintaining the accuracy of your account information. It is essential to update your details promptly to avoid any disruptions in service.

Account Security Responsibilities

You must protect your account and login credentials (username and password). Do not share your credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

Restricted Behaviour and Prohibited Activities

To ensure a fair and safe environment for all users, the following behaviors are strictly prohibited:

Engaging in fraudulent activities
Participating in any form of collusion
Creating multiple accounts
Any activities that may compromise the security of our platform

Bonus and Promotion Rules

All bonuses and promotions are subject to specific terms, including:

Eligibility: Bonuses are available only to verified account holders aged 18 and above.
Wagering and Gameplay Conditions: No wagering requirements apply to bonus credits. However, they must be used for ticket purchases within the specified timeframes.
Bonus Abuse Prevention: We monitor accounts for any abusive practices that may exploit our promotional offers, which could lead to forfeiture of bonuses and account suspension.

Deposits and Withdrawals

Verification Before Withdrawals

Users must undergo verification procedures before any withdrawal requests are processed. This ensures compliance with regulatory requirements and the security of funds.

Processing and Review Procedures

Withdrawal requests are typically processed within established timelines, subject to identity re-verifications and any applicable anti-money laundering reviews.

Responsible Gambling Expectations

We promote a responsible gambling environment. Users have access to various tools, including deposit limits, time-outs, and self-exclusion options. It is essential to gamble responsibly and seek help if you or someone you know may have a gambling problem.

Self-Exclusion and Account Restrictions

Users have the option to self-exclude from the platform. This request is irrevocable for the specified period, and we encourage users to consider this seriously if they feel their gambling habits are becoming problematic.

Game Fairness and RNG Systems

Our draws and gameplay are carried out using certified random number generation (RNG) technology. We ensure that our RNG systems adhere to industry standards and undergo regular audits for compliance and fairness.

Technical Interruptions or Voided Gameplay

While we strive to provide uninterrupted service, technical interruptions may occur. In such instances, any gameplay that is disrupted may be voided or settled according to our terms.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts if there is a violation of these terms, including but not limited to fraudulent activity, failure to meet KYC requirements, or any behavior deemed harmful to the platform or its users.

Intellectual Property and Platform Ownership

All content and technology associated with the Postcode Lottery Casino platform are owned or licensed by us. Users do not have the right to reproduce, distribute, or create derivative works from any content found on the platform without express permission.

Limitation of Liability

We strive to operate a secure and compliant platform. However, we are not liable for any losses or damages arising from your use of the platform, including technical issues, loss of data, or gameplay disputes.

Modification of Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on the platform, and continued use of the site signifies your acceptance of such changes.

Contact or Support Guidance

For any inquiries or support needs, users can contact us via the support channels provided on the platform. We strive to respond in a timely manner to all user concerns.

Applicable Licensing or Regulatory Oversight

Postcode Lottery Casino operates under the UK Gambling Commission regulations, ensuring compliance with all statutory requirements and user protections. Your engagement with our platform verifies your agreement with these terms and conditions.