South Reddish Medical Centre

Reddish Road, Reddish, Stockport, SK5 7QU

Current time is 09:39 - Sorry, we're closed

NHS

Telephone: 0161 426 9191

Zero Tolerance Policy

The practice operates a zero tolerance policy with regards to aggressive, violent, intimidating, abusive behaviour to staff and fellow patients*. this includes swearing and shouting. In such circumstances staff are trained to inform patients that they will end a telephone call, or ask a patients to leave the premises, and may result in the practice removing patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

*Violence on this context includes actual or  threatened physical violence or verbal abuse (including aggressive, intimidating and general abusive behaviour) which leads to fear for a persons safety. In this situation we may contact the police and/ or notify the patients writing of our intention to remove them from the list.