Patient Feedback & Complaints

Patient Feedback

The Practice is always striving to improve patient care and welcome any comments or suggestions from our patients on how we can improve our services. To support this please utilise the following mediums to feedback any complaints, concerns & suggestions you may have:

• Email – STOCCG.southreddishmc-p88610@nhs.net The Practice routinely looks at this and will respond accordingly
• Completing the Friends and Family Test Feedback forms in reception
• Add comments to the practice page on the NHS web-site: www.nhs.uk
• Telephoning or talking personally to the Practice Manager – Rhona Franks

Complaints

The process adopted in the practice is fully compliant with the relevant NHS Regulations (2009) and guidance available from defence organisations, doctors` representative bodies and the Care Quality Commission.

Practice policy is to ensure that all patients (or their representatives) who have cause to complain about their care or treatment can have freely available access to the process and can expect a truthful, full and complete response and an apology where appropriate. Complainants have the right not to be discriminated against as the result of making a complaint and to have the outcome fully explained to them.

Complaints should be made through the practices formal complaint procedure (see link)

Complaints Procedure Leaflet (England)